Payment
Currently, you can pay using PayPal, Boleto, Visa, MasterCard, QlWl, Western Union, Maestro debit card, WebMoney and bank transfer.
More payment options will be available on AliExpress in the future
Shipping
AlI our items will be shipped to buyer's address which offered by buyers, please confirm your address before payment.
We will send the items within 1 Business day once your payment is completed. (Holidays may be extended
Warranty
Subject to the exclusions set forth below, Mars Hydro warrants its LED Grow Lights, inline duct fans, and heat mats to be free from defects in material and workmanship for a fixed duration from the date of shipment from Mars Hydro. Details are listed below:
●Most LED grow lights are covered by a five (5) year limited warranty, including:
Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.
(1)-(5) years. Limited warranty: Free components, the buyer is responsible for repair costs and shipping costs.
●Linear LED grow lights: “TS600” & “SP150” are covered by an EXCEPTIONAL five(5) year limited warranty, including:
(0)-(3) months. Full-cover warranty: Offer free substitute LED lighting, free shipping costs.
(3)-(12) months. Limited warranty: Offer free substitute LED lighting, the buyer is responsible for shipping costs and potentially incurred product upgrade costs.
(1)-(5) years. Limited warranty: Offer trade-ins to get new LEDs at 30%-50% off.
The Warranty applies only when:
●Products are installed in applications in which ambient conditions are within the range of intended operating conditions.
LED grow lights - Ambient temperatures≦40℃ (104℉)
●Failure of the LED Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond Mars Hydro’s reasonable control. Adequate operation records must be providedto Mars Hydro upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.
Questions and Answers:
1.Are these items authentic Mars Hydro?
Re:Yes,they are 100% real and authentic of Mars hydro.We directly get them from factory with excellent quality and competitive price more than 7 Years.
2.Sometimes, I turn off my light, it can't be completely extinguished, it’s normal?
Re: it’s normal, can’t affect the light work, just due to the voltage difference, if you mind it, can unplug it when you don’t use it.
3.What can I grow with your led grow lights? Great for all stages?
Re:Mars lights are great for all types of plants such as tomatoes, lettuce, peppers, medical plant, herbs, bonsai, fruits, etc. Our lights can be used in all growing stages from seedling to veg to flowering and harvest.Application: Seeding / Breeding/ Veg/ Flower/For all planting stages / Green Vegs / Flower Plant / Fruit Plant / Herbs / Medical / Meat Plant /Hydroponics / Horticulture / Indoor plants / Greenhouse Lighting / Pot Culture / Farm / Water Soluble Breeding / Pipeline Cultivation/Exhibition / House Garden / Bonsai / Home / Commercial Crops / Project / Personal Growing / Urban and University Research ect.
4.What decide your harvest?
Re:Many factors will affect plants growing, like spectrum, PAR value, real power draw. Many growers say 30-50 watt per square foot is an ideal figure to get decent harvest when they grow medical plants.So please don't be mislead by high led power, but ignore the real power draw of led grow light.
5.For larger areas should I go with a single large panel or multiple medium to small lights?
Re:Using multiple lights allows you to better distribute the intense light in more areas of the grow space instead of having all of the higher intensity light concentrated in only one area while the outer edges never receive intense light.
6.Can I grow plants with my HPS together with LED?
Re:Yes, you can, with a ratio of LED and HID/HPS of 2:1 or 1:1, you can get better growing result, bigger and higher quality buds.
7.If I don’t like the light, can return it for free and get full refund?
Re: According to our new return policy, if the light was broken by itself, you can return it for free. If you return the light due to personal reason, we only bear a half shipping fee. And for all refund, we can’t afford transfer fee.
8.Goods delivered, but I didn’t get it, how should I do?
Re: If the shipping address is correct, please kindly contact your shipping service center with the tracking number. Cause we are in China that we cannot contact your local service center.
If they can’t help, please submit your case number and the “unsigned certificate” to us , notice that your name and date should be written by your handwriting. And then we will appeal to the post office immediately. It will take 7 days to get reply, we’ll send you feedback once we were informed.
9. Lamps temperature recommendations:
Re:The ambient temperature should be maintained below 30 degrees Celsius, and it's normal the lamp shell temperature below 75 degrees Celsius. If you find that the temperature is too high during usage, check the ambient temperature, and then remove the power supply to the outside of the tent, increase the fan above the lamp.